INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Shipping Time?

We ship seeds via Express Mail Service of Chinese Post Office. This takes around 12-29 days to reach most countries in the world.

How can I check my order status?

If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.

Can I cancel my order?

We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please contact us.

How can I return an item?

Please send us an email: [email protected] and be as detailed as possible while filling in the information.
After submission, We will reply to you within 24 hours. Please be patient.

CHARGEBACKS & DISPUTES?

Please contact us by email before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS